Service request privacy

We collect the name, phone number, email, service address and appliance information you submit to respond to your request, arrange service and keep service records.

Please do not include payment card details, access codes or other sensitive information in the request form. The information is stored with our website hosting provider and is available only to authorized business personnel.

Submitting a request does not enroll you in marketing messages. We record the date, time, fee amount and version of the terms you accept. If you separately opt in to service texts, we also record your consent and share your number and message content with our messaging provider to send request and scheduling updates. SMS consent is not shared with third parties for their own marketing. You can reply STOP to opt out or HELP for help. Appointment availability is confirmed separately.

To ask about your information or request deletion, email fixharborservice@gmail.com with the subject “Privacy request.” We may retain records needed to document completed services or meet applicable recordkeeping requirements.